A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct observation of the candidate providing service to customers project or work activities that show the candidates ability to provide quality customer service that meets the requirements of differing industry contexts eg service within retail floristry shops studio environments telephone sales environments ebusinesses roleplays about communication situations and the resolution of complaints and misunderstandings review of simple messages written by the candidate for various situations review of customer feedback written and oral questioning or interview to test knowledge of effective communication techniques and personal presentation requirements review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example BSBDESA Interpret and respond to a design brief BSBDES402A Interpret and respond to a design brief SFLDECA Design floristry products SFLDEC302A Design floristry products SFLDECA Design complex floristry products SFLDEC407A Design complex floristry products SFLDECA Coordinate floristry products for a special occasion SFLDEC409A Coordinate floristry products for a special occasion SFLDECA Style and manage an event SFLDEC511A Style and manage an event SFLSOPA Prepare quotations for floristry products SFLSOP308A Prepare quotations for floristry products SIRXSLSA Sell products and services
SIRXSLS301A Sell products and services.
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